Refund Policy

Last Updated: Jan 19, 2026

1. Overview

At CellTech Research, customer satisfaction is important to us. Due to the specialized nature of laboratory research products and the strict quality-control procedures associated with their handling, storage, and distribution, all return, refund, and replacement requests are subject to the terms outlined in this policy These terms are governed by Verity Tech LLC, doing business as CellTech Research.

By placing an order through our website, you acknowledge and agree to this Refund & Return Policy.

2. Research Use Products

All products sold by CellTech Research are intended exclusively for lawful laboratory research, analytical testing, and scientific investigation purposes.

Because the integrity, storage conditions, and chain of custody of research materials cannot be verified once products leave our control, opened, used, altered, or improperly stored products are not eligible for return or refund.

3. Order Cancellations

Orders may be canceled only if they have not yet entered processing or shipment preparation.

Once an order has been processed, packaged, or shipped, it cannot be canceled.

To request a cancellation, customers should contact our support team as soon as possible after placing an order.

CellTech Research reserves the right to approve or deny cancellation requests at its sole discretion.

4. Returns

Due to the nature of research products, CellTech Research generally does not accept returns.

Exceptions may be considered only in the following situations:

  • Incorrect product received
  • Product damaged during transit
  • Product received in a defective condition
  • Shipping error caused by CellTech Research

Any approved return request must receive prior authorization from CellTech Research before products are returned.

Unauthorized returns may be refused and returned to the sender.

5. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, you must notify CellTech Research within 48 hours of delivery.

To assist with the review process, customers may be required to provide:

  • Order number
  • Description of the issue
  • Photographs of the product
  • Photographs of the shipping package
  • Any other information reasonably requested

Failure to report issues within the required timeframe may result in denial of the claim.

6. Refund Eligibility

Refunds may be considered under the following circumstances:

Eligible Situations

  • Product was not delivered and carrier investigation confirms loss.
  • Incorrect product was shipped by CellTech Research.
  • Product arrived damaged and claim is verified.
  • Order was canceled prior to processing.
  • Other circumstances approved by CellTech Research.

Non-Eligible Situations

Refunds will generally not be provided for:

  • Products purchased for purposes inconsistent with our Terms and Conditions.
  • Customer ordering errors.
  • Change of mind purchases.
  • Improper storage after delivery.
  • Misuse or mishandling of products.
  • Delayed delivery caused by carriers.
  • Orders shipped to an incorrect address supplied by the customer.
  • Products that have been opened, used, modified, or transferred.

7. Replacement Shipments

When appropriate, CellTech Research may choose to provide a replacement shipment instead of a refund.

The decision to issue a replacement or refund will be made at the sole discretion of CellTech Research after reviewing the circumstances of the claim.

8. Lost or Stolen Packages

If tracking information indicates that a package has been delivered, but the customer claims it was not received, CellTech Research may:

  • Request a carrier investigation.
  • Require supporting documentation.
  • Require customers to contact local authorities when theft is suspected.

Refunds or replacements for delivered packages are not guaranteed and will be evaluated on a case-by-case basis.

9. Chargebacks and Payment Disputes

Customers agree to contact CellTech Research before initiating a chargeback or payment dispute.

Fraudulent chargebacks or disputes made in bad faith may result in:

  • Order cancellation
  • Account restrictions
  • Refusal of future service
  • Collection efforts where permitted by law

CellTech Research reserves all legal rights regarding disputed transactions.

10. Refund Processing

Approved refunds will be issued to the original payment method used during purchase.

Please allow approximately 5–10 business days for the refund to appear, depending on your financial institution and payment processor.

Shipping charges are generally non-refundable unless the refund is the result of an error made by CellTech Research.

11. Limitation of Liability

To the fullest extent permitted by law, CellTech Research’s maximum liability relating to any order shall not exceed the amount paid by the customer for the specific product giving rise to the claim.

CellTech Research shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from any purchase or use of products.

12. Right to Refuse Refund Requests

CellTech Research reserves the right to refuse any refund, replacement, or return request that:

  • Violates these policies.
  • Appears fraudulent.
  • Lacks sufficient supporting documentation.
  • Involves misuse of products.
  • Involves products used outside their intended research purpose.

13. Contact Information

For refund, replacement, or return requests, please contact:

CellTech Research
Website: www.celltechresearch.com
Email: support@celltechresearch.com

Please include your order number and a detailed description of the issue when contacting us.

Research Use Notice

All products sold by CellTech Research are intended exclusively for lawful laboratory research, analytical testing, and scientific investigation purposes. Products are not intended for human or veterinary use, consumption, diagnosis, treatment, cure, or prevention of any disease. By purchasing from CellTech Research, customers acknowledge and agree that all products will be used solely for their intended research purposes and in compliance with all applicable laws and regulations.

FDA & Legal Disclaimer

Information presented on this website is provided for educational and informational purposes only and has not been reviewed or approved by the U.S. Food and Drug Administration (FDA). Products available through CellTech Research are not intended to diagnose, mitigate, treat, cure, or prevent any medical condition or disease.

ALL PRODUCTS OFFERED BY CELLTECH RESEARCH ARE INTENDED EXCLUSIVELY FOR SCIENTIFIC RESEARCH, LABORATORY ANALYSIS, AND IN-VITRO APPLICATIONS. THESE PRODUCTS ARE NOT APPROVED FOR HUMAN OR ANIMAL CONSUMPTION, CLINICAL USE, OR DIAGNOSTIC PURPOSES

The customer acknowledges the potential hazards associated with handling research materials and certifies that they possess the necessary expertise, equipment, facilities, and trained personnel required for their safe use and storage. By purchasing from CellTech Research, the customer accepts full responsibility for the handling and use of these products and agrees to use them only for their intended research purposes.

 

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CellTech Research is a research materials supplier and is not a compounding pharmacy, drug manufacturer, medical provider, or outsourcing facility as defined under the Federal Food, Drug, and Cosmetic Act.

 

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